INFO TRAINING BUSINESS PROCESS RE-ENGINEERING 2026-2027

DESKRIPSI

Training Business Process Re-Engineering 2026–2027 merupakan program pelatihan yang dirancang untuk membekali peserta dengan pengetahuan dan keterampilan praktis dalam menganalisis, mendesain ulang, menyederhanakan, mengintegrasikan, dan meningkatkan proses bisnis secara fundamental.

Business Process Re-Engineering (BPR) merupakan pendekatan yang digunakan organisasi untuk mengevaluasi proses bisnis secara menyeluruh dan melakukan redesign terhadap proses tersebut agar menghasilkan peningkatan signifikan dalam cost, quality, service, speed, productivity, customer experience, dan operational performance.

Dalam lingkungan bisnis yang terus berubah, proses yang sebelumnya efektif belum tentu tetap optimal. Proses yang terlalu panjang, banyak approval, duplikasi pekerjaan, penggunaan dokumen manual, sistem yang tidak terintegrasi, handoff antarunit yang berlebihan, serta aktivitas yang tidak memberikan nilai tambah dapat meningkatkan biaya dan memperlambat pelayanan.

Training ini membahas pendekatan BPR secara end-to-end, mulai dari process identification, process mapping, current state analysis, customer requirement, value analysis, waste identification, root cause analysis, process redesign, future state modeling, technology enablement, change management, implementation, hingga continuous improvement.

Peserta akan mempelajari berbagai tools dan pendekatan seperti SIPOC, Flowchart, Swimlane Diagram, Value Stream Mapping, Process Analysis, Root Cause Analysis, Pareto Analysis, 5 Why, BPMN, benchmarking, automation assessment, KPI design, dan implementation roadmap.

Program juga menekankan bahwa re-engineering bukan sekadar memindahkan proses manual ke sistem digital. Transformasi yang efektif perlu mempertanyakan kembali mengapa suatu aktivitas dilakukan, siapa yang bertanggung jawab, bagaimana proses berjalan, apakah aktivitas tersebut memberikan value, serta bagaimana teknologi dapat digunakan untuk menciptakan proses yang lebih sederhana dan efektif.

Melalui kombinasi teori, studi kasus, diskusi, simulasi, dan workshop, peserta diharapkan mampu mengidentifikasi proses yang membutuhkan perbaikan dan menyusun rancangan future-state business process yang lebih efektif, efisien, terintegrasi, dan berorientasi pada customer.

Tujuan TRAINING BUSINESS PROCESS RE-ENGINEERING 2026-2027

• Memahami konsep Business Process Re-Engineering.
• Memahami perbedaan BPR dengan process improvement dan continuous improvement.
• Memahami hubungan BPR dengan operational excellence dan digital transformation.
• Mengidentifikasi proses bisnis yang membutuhkan re-engineering.
• Memahami customer requirements dalam desain proses.
• Melakukan process identification dan process classification.
• Memetakan proses bisnis end-to-end.
• Membuat current state process map.
• Mengidentifikasi bottleneck dan process constraints.
• Mengidentifikasi waste dan non-value-added activities.
• Melakukan process analysis.
• Mengidentifikasi root cause permasalahan proses.
• Menentukan process improvement opportunities.
• Mendesain future state business process.
• Menyederhanakan process flow.
• Mengurangi unnecessary approval dan handoff.
• Mengoptimalkan roles and responsibilities.
• Meningkatkan process integration.
• Menentukan kebutuhan teknologi dan automation.
• Mendesain KPI proses.
• Menilai dampak perubahan terhadap organisasi.
• Menyusun implementation roadmap.
• Mengelola perubahan dalam implementasi BPR.
• Mengukur keberhasilan re-engineering.
• Membangun budaya continuous improvement setelah BPR.

Materi TRAINING BUSINESS PROCESS RE-ENGINEERING 2026-2027

Modul 1 — Fundamental Business Process Re-Engineering

• Pengertian business process.
• Pengertian Business Process Re-Engineering.
• Sejarah dan konsep dasar BPR.
• Tujuan BPR.
• Prinsip-prinsip BPR.
• Karakteristik BPR.
• Business process sebagai competitive advantage.
• Process-oriented organization.
• Hubungan proses dengan customer value.
• BPR versus process improvement.
• BPR versus Business Process Management.
• BPR versus Lean.
• BPR versus Six Sigma.
• BPR dan operational excellence.
• BPR dan digital transformation.
• Kapan organisasi membutuhkan BPR.
• Faktor keberhasilan dan kegagalan BPR.

Modul 2 — Business Process Architecture

• Business process hierarchy.
• Enterprise process.
• Core process.
• Supporting process.
• Management process.
• End-to-end process.
• Process owner.
• Process customer.
• Process supplier.
• Process input.
• Process output.
• Process interaction.
• Process dependency.
• Process governance.
• Process architecture.
• Process classification.
• Process prioritization.

Modul 3 — Customer-Centric Process Design

• Customer-centric process.
• Identifikasi customer.
• Internal customer.
• External customer.
• Customer requirements.
• Customer expectations.
• Customer pain points.
• Customer journey.
• Customer experience.
• Service level.
• Critical-to-quality requirements.
• Customer value.
• Identifikasi aktivitas yang memberikan customer value.
• Translasi customer requirements ke process requirements.

Modul 4 — Current State Process Analysis

• Current state analysis.
• As-Is process.
• Process documentation.
• Process mapping.
• Process flow.
• Process activities.
• Process handoffs.
• Decision points.
• Approval points.
• Rework.
• Waiting time.
• Process delays.
• Bottleneck.
• Process constraints.
• Duplicate activities.
• Manual activities.
• Process exceptions.
• Process complexity.
• Identifikasi process pain points.

Modul 5 — Process Mapping Tools

Peserta mempelajari penggunaan berbagai tools:

• Flowchart.
• SIPOC.
• Swimlane Diagram.
• Process Map.
• Value Stream Map.
• Spaghetti Diagram.
• Process hierarchy.
• High-level process map.
• Detailed process map.
• Cross-functional process map.
• BPMN fundamentals.
• Decision tree.
• RACI Matrix.
• Process documentation.

Modul 6 — Value-Added & Waste Analysis

• Pengertian value-added activity.
• Business-value-added activity.
• Non-value-added activity.
• Necessary non-value-added activity.
• Identifikasi aktivitas tanpa value.
• Process waste.
• Transportation.
• Inventory.
• Motion.
• Waiting.
• Overproduction.
• Overprocessing.
• Defects.
• Unused talent.
• Waste elimination.
• Process simplification.
• Value-added ratio.

Modul 7 — Process Performance Analysis

• Process performance.
• Process efficiency.
• Process effectiveness.
• Process productivity.
• Process quality.
• Process cost.
• Process cycle time.
• Lead time.
• Throughput.
• Process capacity.
• Error rate.
• Rework rate.
• Service level.
• SLA.
• Customer satisfaction.
• Process KPI.
• Baseline measurement.

Modul 8 — Root Cause Analysis

• Problem definition.
• Problem statement.
• Symptoms versus root causes.
• 5 Why Analysis.
• Fishbone Diagram.
• Pareto Analysis.
• Cause-and-effect analysis.
• Data analysis.
• Root cause validation.
• Problem prioritization.
• Corrective action.
• Preventive action.
• Root cause versus contributing factors.

Modul 9 — BPR Design Principles

• Simplification.
• Elimination.
• Integration.
• Standardization.
• Centralization versus decentralization.
• Process ownership.
• Reduction of handoffs.
• Reduction of approval layers.
• Parallel processing.
• Exception-based management.
• Self-service.
• Single source of truth.
• Straight-through processing.
• Customer-centric design.
• Risk-based control.
• Automation by design.

Modul 10 — Future State Process Design

• Future state process.
• To-Be process.
• Process redesign.
• Process simplification.
• Process consolidation.
• Process integration.
• Activity elimination.
• Activity sequencing.
• Parallel processing.
• Decision redesign.
• Approval redesign.
• Handoff reduction.
• Role redesign.
• Responsibility redesign.
• Exception handling.
• Future-state process mapping.
• Future-state validation.

Modul 11 — Process Organization & Governance

• Process ownership.
• Process governance.
• Process accountability.
• Organization structure.
• Functional silos.
• Cross-functional collaboration.
• RACI Matrix.
• Role clarity.
• Decision rights.
• Delegation of authority.
• Segregation of duties.
• Process governance framework.
• Escalation mechanism.
• Performance accountability.

Modul 12 — Technology & Digital Process Re-Engineering

• Digital process transformation.
• Technology-enabled BPR.
• Process automation.
• Workflow automation.
• Robotic Process Automation.
• Business applications.
• ERP integration.
• CRM integration.
• Workflow management.
• Digital approval.
• Electronic document management.
• Data integration.
• API integration.
• Real-time information.
• Self-service portal.
• AI-enabled process considerations.
• Automation opportunity assessment.
• Technology versus process redesign.

Modul 13 — Process Automation Assessment

• Identifikasi automation opportunities.
• Rule-based process.
• Repetitive activities.
• High-volume transactions.
• Manual data entry.
• Data validation.
• Approval workflow.
• Document processing.
• Exception management.
• Automation feasibility.
• Cost-benefit analysis.
• Automation risk.
• Human versus machine activities.
• RPA opportunity assessment.
• Automation roadmap.

Modul 14 — Lean & BPR Integration

• Lean thinking.
• Customer value.
• Waste elimination.
• Flow.
• Pull.
• Continuous improvement.
• Lean process design.
• Kaizen.
• Standard work.
• Process cycle efficiency.
• Lean versus BPR.
• Combining radical redesign and incremental improvement.
• Lean transformation roadmap.

Modul 15 — Six Sigma & Process Improvement

• Six Sigma fundamentals.
• DMAIC overview.
• Define.
• Measure.
• Analyze.
• Improve.
• Control.
• Process variation.
• Defect reduction.
• Statistical thinking.
• Process capability.
• BPR and Six Sigma integration.
• Selecting BPR versus Six Sigma approach.

Modul 16 — Benchmarking & Best Practice

• Benchmarking fundamentals.
• Internal benchmarking.
• External benchmarking.
• Competitive benchmarking.
• Functional benchmarking.
• Best practice identification.
• Process comparison.
• Performance gap.
• Benchmarking data.
• Adapting best practices.
• Avoiding blind copying.
• Benchmark-based process redesign.

Modul 17 — Process Cost Analysis

• Process cost.
• Activity-based costing overview.
• Cost drivers.
• Cost per transaction.
• Labor cost.
• Processing cost.
• Technology cost.
• Error and rework cost.
• Cost of poor quality.
• Cost-benefit analysis.
• BPR business case.
• ROI.
• Payback period.
• Total cost of ownership.

Modul 18 — Risk & Control in Redesigned Processes

• Process risk identification.
• Operational risk.
• Compliance risk.
• Financial risk.
• Technology risk.
• Fraud risk.
• Control points.
• Preventive control.
• Detective control.
• Risk-based control.
• Segregation of duties.
• Approval control.
• Audit trail.
• Control automation.
• Balancing efficiency and control.
• Risk assessment of future-state process.

Modul 19 — KPI & Process Performance Management

• Process KPI.
• Leading indicators.
• Lagging indicators.
• Quality KPI.
• Cost KPI.
• Time KPI.
• Productivity KPI.
• Customer KPI.
• Employee KPI.
• Process dashboard.
• SLA.
• Target setting.
• Baseline versus target.
• KPI ownership.
• Performance review.
• Continuous monitoring.

Modul 20 — Change Management

• Mengapa perubahan sering gagal.
• Change readiness.
• Stakeholder analysis.
• Change impact assessment.
• Change communication.
• Leadership sponsorship.
• Employee engagement.
• Resistance management.
• Training and capability building.
• Change champions.
• Organizational alignment.
• Culture change.
• Managing transition.
• Change adoption.
• Sustainability.

Modul 21 — BPR Implementation Roadmap

• BPR project initiation.
• Project scope.
• Project objectives.
• Project governance.
• Project team.
• Stakeholder mapping.
• Current state assessment.
• Future state design.
• Gap analysis.
• Prioritization.
• Quick wins.
• Pilot implementation.
• Rollout.
• Resource planning.
• Budget planning.
• Timeline.
• Milestones.
• Risk management.
• Benefits realization.
• Post-implementation review.

Modul 22 — Sustaining the Re-Engineered Process

• Process standardization.
• SOP development.
• Work instruction.
• Process monitoring.
• KPI monitoring.
• Process audit.
• Feedback mechanism.
• Continuous improvement.
• Process ownership.
• Process maturity.
• Periodic process review.
• Lessons learned.
• Improvement pipeline.
• Sustaining business benefits.